Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions.

If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, covering it with French language, we want to hear from you!

Your Role

You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.

• Incoming customer query handling

• Investigation and resolution of financial transactions issues such as double charges, claims, etc.

• Undertaking research, document checks, and financial crime risk assessment via internal and external sources

• Performing screening

• Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing

• Ensuring all documents submitted are in line with internal policies

• Escalating any red flags and potential risks to the escalation team

• Handling sensitive or confidential information

• Billing, supplier management and a diverse range of back-office tasks to broaden your experience

• Additionally, working hours is from 9 till 18 and sometimes could be a need to cover duties during Lithuanian bank holidays.

Nice to have experience in KYC/AML/KYB and additional language like Spanish/Italian, but French is a must.

If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application.

Your Package

💵 A highly competitive salary (depending on relevant experience: 2500 Eur- 3000 Eur)

🥇 Annual bonus program and regular awards and recognition for the best of the best (👈🏻 is that you?)

🩺 Health Insurance (includes all the essentials plus a fund towards your gym membership)

🛟 Life Insurance

🤯 For your Mental Health - Ifeel

🏢 Office in Vilnius Old Town

🍕 Regular social events and celebrations

📱 Monthly Phone Allowance

💻 All the tools and equipment you need to do your job

🏡 Flexibility to mix being in the office with working remotely from your home

Your Qualifications

• English and French languages.

• Excellent communication skills

• Ability to work together with multiple compliance teams in remote locations

• Ability to multitask and prioritise

• Ability to work well under pressure and tight time frames

About Market Pay

Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more.

With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment, solutions in mobile apps, portals, and APIs.

Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.